• Do you offer free estimates?

  • Yes. We provide free estimates for all of our services. Contact us to schedule an evaluation.

• How quickly can someone come out and look at a tree?

  • Most estimates are scheduled within a few days, depending on workload and weather conditions.

• How long does it take to hear back after requesting a quote?

  • We typically schedule estimates within 1-2 business days, although timing may vary based on seasonal demand and weather.

• What information should I provide when requesting a quote?

  • To help us provide an accurate estimate, please include the address for the work that needs to be done, your billing address (if different), a description of the work needed, your contact information, and any relevant information regarding property access or site concerns.

• Can you give a rough estimate over the phone?

  • While we may be able to discuss general pricing, an on-site evaluation is required to provide an accurate estimate.

• Do I need to be home during the estimate?

  • Not usually. As long as we can clearly identify the tree or work area, we can complete the estimate without you being present. Marking trees ahead of time is helpful for our estimators if the trees in question are not obvious.

• What sets your company apart?

  • We are a second-generation, family-owned company that has been dedicated to caring for your trees since 1980. Our fleet has grown significantly over the years and we are passionate about having state-of-the-art equipment to complete jobs safely and efficiently. In addition to our equipment, we value having skilled employees and currently have six ISA-certified arborists on our team. Our crews operate year-round and we have dedicated crews on call 24/7 for emergencies.

• What is ISA certification and why is it important to look for when hiring a tree service?

  • ISA certification provides verifiable proof of an arborist’s expertise in tree biology, pruning, soil management, and safety. It ensures professionals adhere to a strict ISA Code of Ethics and use science-based techniques rather than harmful practices. To earn the credential, arborists must document at least three years of industry experience and pass a comprehensive exam covering tree risk assessment, diagnosis, and treatment. In order to maintain certification, arborists must complete yearly continuing education credits, making sure to keep up with current industry knowledge and practices.

• How soon can my job be scheduled?

  • Scheduling varies based on workload, seasonality, and project requirements. Once your proposal is approved, we’ll provide an estimated timeframe. Let your estimator know if you have any time constraints and we will do our best to accommodate you.

• How far out are you typically booked?

  • Our schedule changes throughout the year and availability varies by the crew and equipment needed. Contact us for current availability and estimated scheduling timelines.

• Can I request a specific date or time?

  • We’ll do our best to accommodate scheduling requests whenever possible. Final scheduling is based on availability, routing efficiency, and project requirements.

• What happens if I need to reschedule?

  • Simply contact us as soon as possible, and we’ll work with you to arrange a new service date.

• How will I be updated on my job?

  • We provide updates throughout the process, including scheduling information, project status, and any changes that may affect your service.

• Who should I contact if I have questions?

  • Our office staff is available by phone or email and will be happy to assist you.

• Will I receive updates if there are delays?

  • Yes. If weather, equipment issues, or scheduling changes impact your project, we’ll keep you informed and provide an updated timeline.

• What happens if you attempt to contact me and I don’t respond?

  • We’ll make reasonable attempts to contact you using the phone numbers and email addresses on file and will work to determine your preferred method of communication.

• What if I change my mind after approving the proposal?

  • If you’d like to make changes, contact us before work begins. We’ll review the requested changes and provide an updated estimate if necessary.

• The crew is on-site. Can I request additional work?

  • Yes. Our crews can usually assess additional work and provide pricing while on-site. For significant additions, an estimator may need to revisit the property. Same-day completion may not always be possible, depending on workload and scheduling.

• Do I need to move anything before my service appointment?

  • We recommend moving vehicles, outdoor furniture, and other personal property away from the work area. Pets and livestock should also be secured for safety.

• Are there underground utilities or systems I should identify?

  • Yes. Please clearly mark and identify any underground sprinklers, drain lines, septic systems, invisible fences, private gas and utility lines, or private underground cables. Providing this information helps prevent accidental damage. It is our responsibility to contact Digger’s Hotline for public utility marking.

• What happens if there are obstacles on my property?

  • If fences, structures, landscaping, or limited access affect the project, we’ll evaluate the site and discuss any necessary adjustments before work begins.

• My tree work requires the utility company to disconnect power lines. Will this affect scheduling?

  • Yes. If utility coordination is required, scheduling will depend on the utility company’s availability. We will coordinate with them and schedule your project accordingly.

• What happens if the weather is bad?

  • Safety is our top priority. If weather conditions create unsafe working conditions, we’ll reschedule the work and keep you informed.

• What happens if there is a delay?

  • If unforeseen circumstances such as weather, equipment issues, utility coordination, or scheduling conflicts cause a delay, we’ll communicate any changes and provide an updated timeline.

When can I expect stump grinding after tree work is completed?

• Timing depends on the season and workload. For projects completed during warmer months, we generally strive to return within two weeks. Winter projects are typically scheduled for completion once conditions allow in the spring or summer.

• Are you fully insured?

  • Yes, Foley’s Tree Service, LLC is fully insured and we can provide a COI (certificate of insurance) upon request.

• Do you work with insurance companies?

  • Yes. We can provide documentation and supporting information to assist with insurance claims when needed.

• What happens if something is damaged during the job?

  • We take every precaution to protect your property. In the unlikely event that damage occurs, we’ll address the issue promptly and work toward a fair resolution.

• Will my yard be damaged?

  • We make every effort to minimize impact to your lawn and landscape. While some minor disturbance may occur depending on site conditions and weather, we take care to leave your property in the best condition possible. We utilize turf tires, matting, and low impact removals to minimize damage.

• What should I do if I notice an issue after the work is completed?

  • Please contact us as soon as possible. We’ll review the concern and work with you to resolve it promptly.

• What do I do if I have an emergency?

  • We have dedicated crews on call 24/7 365 days a year because we know emergencies can happen. Whether a storm rolls through and a tree falls on your house, or a snow storm causes trees to fall and block your driveway, give us a call and follow the prompts in the voicemail to reach our after-hours emergency line.

• Do you charge extra for emergency or after-hours work?

  • Emergency and after-hours services may be subject to additional charges depending on the nature of the situation, required resources, and timing. We will discuss any applicable costs before proceeding.